All products will be shipped FedEx Ground, USPS unless otherwise noted. Products exceding 9' in length must ship LTL(Less Than Truckload) Larger orders may ship LTL at our own discretion at no additional cost to you.  Extra charges will apply to island delivery, liftgate service, guaranteed delivery, inside delivery, limited access delivery, holiday/weekend  delivery, etc.

All stair parts are made to order. Average lead time 2-4 weeks, lead time will vary depending on the size of the order. Please allow 2-5 business days for transit time, allow an extra 1-2 days for residential deliveries with LTL shipping. For LTL residential deliveries the trucking company will contact you for a scheduled delivery date.

All claims will be handled by Kinzel Wood Products.